Service Engineer

Job Description

Readying customer sites and installation of products & systems together with rest of our customer.
Commissioning of various customer products & services which would require close contact with customers.
Supporting marketing activities by attending trade shows, conferences, other events and create service news to share through mailing and/or on social media.
Providing technical assistance and product training (both pre- and post-sales).
Generating weekly and monthly time schedules of all service applications for swift actions with correct prioritisation.
Conducting customer visits regularly & interpreting customer needs and requirements into products and services.
Giving remote support to the customers.
Handling emergency service requirements fast, even in non-working hours, while maintaining balance between customer care.
Supporting maintenance & calibration activity for products on customer site.
Preparing maintenance contracts, selling and performing on site.
Generating application stories of important and major service applications.
Generating weekly and monthly report for service sales forecast and report to management.
Following up calibration and repair process at global centers from export up to delivery.
Maintaining timely information flow between customer and global centers.
Take responsibility of whole service activity and follow service requirements ontime.
Attending to all product and systems related trainings and meetings

University degree preferably in Electric Electronics or Mechatronics Engineering
3 -5 years of experience in PLC programming and electromechanical systems
Minimum 3 years of technical experience in industrial automation products
Good command of written and spoken English
Plastic injection knowledge is a plus
Knowledge in sensor and measuring technology is a plus
Hands on experience at electrical circuits
Availability to travel around at customers site frequently
Have a B class driving licence with a clean record
Ability to manage customers at site in order to solve problems and extend good relationship with existing customers